Community Associate
Location: London, EC2A 4DP
Hours of work: 40 hours per week
Contract Type: Permanent
We are seeking a Community Associate to provide front‑line support and oversee the day‑to‑day operations of a vibrant, dual‑purpose workplace environment. The role combines front‑of‑house service, workplace support, event delivery, and community engagement, with a strong focus on creating a welcoming, inclusive, and high‑quality experience for all users of the space.
Key Responsibilities
* Create a welcoming, inclusive, and collaborative community environment for members, colleagues, and visitors.
* Oversee front‑of‑house operations, including reception, visitor management, and arrival experiences.
* Act as the primary on‑site point of contact, responding to day‑to‑day queries with professionalism and care.
* Support the delivery of events for up to 100 attendees, including room setup, basic technology troubleshooting, and on‑the‑day support.
* Manage day‑to‑day building operations, including vendor coordination, stocktake management, and space utilisation.
* Conduct regular assessments of the workspace to ensure high standards of cleanliness, functionality, and overall experience, escalating issues where required.
* Identify and resolve quality issues across the office environment to maintain a welcoming and functional space.
* Ensure compliance with all health, safety, security, and governance requirements at all times.
Professional and Personal Competencies / Qualifications
* A background in hospitality, particularly within hotels, is strongly preferred, bringing a high level of service, proactivity, and customer focus.
* Confidence in managing visitor access, including welcoming guests, overseeing sign‑in processes, and maintaining a professional front‑of‑house presence.
* Experience supporting a dynamic workplace environment beyond traditional reception duties.
* A practical, hands‑on approach, with the ability to support basic technology issues, event setups, and physical space adjustments when required.
* Strong adaptability and flexibility, with the ability to engage confidently with both co‑working clients and internal colleagues.
* A service‑driven mindset with a genuine passion for people, community building, and workplace experience.
* Reliability and a desire for long‑term stability within a small, close‑knit team.
Equal Employment Opportunity Statement
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. ISS is proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
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