Overview
Become a Retail Sales Assistant at The Works. This is not just a job; it is a mission to inspire reading, learning, creativity and play.
You’ll be the heartbeat of our retail store by greeting customers with a warm smile and helping them leave happy and excited to unlock their imaginations. Your passion and enthusiasm for our brand and products will be contagious and motivating. Our customers will want to return, time and time again for more inspiration and products that satisfy their creative needs.
Some of our colleagues are BookTok influencers or Instagram creatives, crafting their latest shorts or stories with our in-store products. That’s supported and encouraged.
Responsibilities
* Greet customers with a warm smile and help them find products that inspire reading, learning, creativity and play.
* Provide attentive, friendly service to ensure customers leave satisfied and eager to return.
* Contribute to the team by supporting store operations and helping deliver an engaging in-store experience.
* Work with store management on opening/closing duties and covering shifts when needed as a keyholder (see Keyholder responsibilities below).
Keyholder Responsibilities
* Support store management with opening, closing, and running the store when required (holidays, days off, sickness, etc.).
* Receive additional keyholding pay enhancement when on keyholder duties.
* If under 18, complete keyholding duties after reaching 18 to qualify for the enhancement.
Skills / Behaviours
* Genuine and authentic: positivity, creativity, and passion for the brand and products; strong conversational skills and helpful recommendations.
* Resilient champion: comfortable in a fast-paced retail environment with busy days and deliveries.
* Stock magician: proficient at sorting, pricing, and merchandising deliveries.
Qualifications & Requirements
* Entry level position with opportunities to grow within the company.
* Willingness to learn and participate in training and development programs.
Benefits / Perks
* 25% Colleague Discount, plus exclusive double discount days.
* MyWorks: access to exclusive online discounts across retailers and services.
* Family Friendly Leave with enhanced maternity, paternity and adoption pay.
* Holiday: 28 days including bank holidays (33 days for Deputy and Store Managers).
* Can-Do Academy: instant access to training and development.
* Wagestream: access to up to 50% of earned wages early.
* Share Scheme: own a piece of The Works.
* 24/7 support for you and your family via the Retail Trust Employee Assistance Programme.
* Healthcare Cash Plan to support everyday healthcare costs.
* Long service awards, pension, life assurance, Cycle to Work, and optional charity giving.
Company Philosophy
To inspire reading, learning, creativity and play — making lives more fulfilled. We are Crafty, Caring, and Can-do. We listen and we care. Where possible, we support flexible working and reasonable adjustments for interviews and roles.
We don’t just sell products. We inspire reading, learning, creativity and play. When people spend time doing what they love, it’s Time Well Spent. And with the right passion, It All Starts With You.
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