Join to apply for the Assistant Store Manager role at JD Sports Fashion.
Role Overview
We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service.
Responsibilities
1. Support the Store Manager in effectively running all store operations to meet or exceed sales & KPI targets. Set clear sales goals, track performances, and evolve processes to ensure continuous store growth.
2. Create a positive team culture through recruiting, training & ongoing development of staff. Build a motivated, high-performing team to increase store success.
3. Analyze sales data and financial reports to make quick, informed decisions with the Store Manager, identifying and responding to operational & commercial opportunities.
4. Act as the point of contact for colleagues in the manager’s absence.
5. Provide excellent customer service, addressing inquiries and resolving complaints professionally.
6. Assist in managing day-to-day operations, including opening and closing procedures.
7. Support cash management tasks, such as processing transactions and reconciling tills.
8. Participate in hiring, onboarding, and training new employees.
9. Provide feedback and coaching to colleagues to improve performance.
10. Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.
Role Objectives and KPIs
1. Contribute to achieving or exceeding the store’s monthly sales target.
2. Drive all additional KPIs including Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during store audits.
6. Ensure all new colleagues complete mandatory training.
7. Ensure employee satisfaction scores or engagement survey results meet or exceed company benchmarks.
8. Assist in keeping operational costs within the budget.
Skills and Experience
1. Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
2. Passionate about retail with a good understanding of the latest trends and competitors.
3. Experience in coaching and developing individuals.
4. Strong communication skills.
5. Proven track record of exceeding sales targets and KPIs.
6. Experience analyzing KPI data to make commercial decisions.
7. Keen eye for detail and commerciality; visual merchandising experience is advantageous.
8. Ability to promote JD Group values to stakeholders.
Benefits
We offer our colleagues a range of benefits including:
* Quarterly discretionary bonus schemes
* 30% staff discount on products in-store and online
* Exclusive deals through our benefits platform
* Access to health and well-being services
* Health cash plans
* Internal development courses and apprenticeships
* Company sick pay, discounted gym memberships, life assurance
* Colleague networks and volunteering opportunities
* Incremental holiday allowance
Join us and enjoy personal and professional growth opportunities within a dynamic retail environment. Thank you for your interest.
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