The Body Shop When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we’re proud to be pioneering cruelty‑free beauty every step of the way. We’re the original ethical beauty brand. We’re all about keeping it real, empowering people and enriching our planet. Our activist roots remain a huge part of everything we do.
Your role in a nutshell
As an aspirational leader, with enthusiasm for our brand and a strong connection to our purpose, you will support the Store Management team in driving the store, and your teammates, to deliver retail excellence, strong sales results and an engaging customer experience.
More about the role
* Handle customer concerns efficiently and effectively, sharing feedback with Store Management as needed.
* Problem solve effectively and proactively whenever possible using available resources.
* Creatively support upkeep of store layout, visual merchandising, inventory management and other store operations as needed.
* Communicate effectively and act as a flexible and responsible role model to your team.
* Have interest in and passion for learning about and leveraging knowledge of the beauty market, our competitors and our products.
* Working with the Store Management team to:
o Shape a customer‑focused store experience by coaching Customer Consultants to drive customer engagement through our products, campaigns and activism, bringing our brand to life.
o Ensure development of customer loyalty to further build The Body Shop brand.
o Meet sales and performance targets.
o Identify and attract high‑potential candidates, develop current team members to succeed in their goals and support training and onboarding of new Customer Consultants.
What we look for
* Experience in a customer‑facing role and a genuine passion for beauty and the retail industry.
* Ability to communicate and listen effectively and demonstrate operational skills.
* Strong interpersonal skills to build rapport with customers and provide appropriate solutions to customer needs.
* A positive mindset with the willingness to continuously develop yourself.
* Ability to multitask, manage time and work flexible hours.
* Ability to work independently with minimal direction.
What we offer
* Comprehensive onboarding in your new position.
* Training hours for you and your team as needed.
* A 50 % staff discount on regular products and 30 % on gifts.
* Freebies when new products launch.
* Paid volunteer days so you can spend time with the causes that matter to you.
* Opportunity to make connections with community partners to drive local activism.
* Uniform: one of our famous green aprons and the rest is up to you – wear what makes you feel good.
* Ability to offer a real living wage to your Customer Consultants.
* Opportunities to grow within the brand.
* Encouragement and support to be exactly who you are – employees may join any or all of our Inclusion and Belonging Networks, including TBS Together Pride, SEEN Ethnicity, GO Far Gender and This Ability Disability Network.
Talent Drivers
* Collaborative Skills
* Purpose
* Personal Conduct
* Leadership
* Commerciality
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