Overview
We are looking for a Duty Manager to work Wednesday to Sunday, within our Bar and Cafe. The shifts will be predominately day shifts with flexibility to cover evening shifts for sickness and holiday cover, or as the business requires. The Duty Manager covers operations, compliance, staff leadership, and customer experience every shift.
Responsibilities
* Supervise daily operations to ensure smooth functioning of The Wine Bar whilst liaising with the Cafe manager at
* Lead and motivate staff to deliver outstanding guest services, promoting a culture of excellence.
* Address guest inquiries, concerns, and complaints promptly and professionally to enhance guest satisfaction.
* Collaborate with various departments including the Cafe and the kitchen to ensure seamless service delivery.
* Conduct regular inspections of facilities to maintain cleanliness and safety standards.
* Assist in training new staff members on company policies, procedures, and customer service expectations.
* Maintain accurate records of incidents, complaints, and service issues for further analysis and improvement.
Skills
* Proven experience in supervising teams within the hospitality or hotel industry.
* Strong leadership abilities with a focus on motivating and developing staff.
* Excellent guest service skills with a commitment to enhancing the customer experience.
* Knowledge of human resources practices related to recruitment, training, and performance management is advantageous.
* Ability to handle challenging situations calmly and effectively while maintaining professionalism.
* Strong organisational skills with attention to detail in managing operations efficiently.
* Experience of cash handling & reconciliation, (managing tills and banking procedures)
* Knowledge of Wine and Beverages (torage, serving temperatures, wine parings, mixing cocktails)
* Knowledge of Cellar and stock management (Keg & Cask handling, correct storage, (temperature, humidity) rotation (FIFO)
* Physical stamina required for lifting, bending, and standing for periods of time, whilst following health and safety guide lines (MHOR)
If you are passionate about hospitality and possess the necessary skills to lead a team while ensuring exceptional guest experiences, we encourage you to apply for this exciting opportunity as a Duty Manager.
Job Type: Full-time
Pay: From £14.00 per hour
Expected hours: 30 – 35 per week
Benefits:
* Company pension
* Discounted or free food
* Employee discount
Education:
* A-Level or equivalent (preferred)
Experience:
* Bar management: 3 years (required)
Work Location: In person