The Sneaker Maker role is centered around Co-creation services transforming items into distinctive pieces that resonate with client needs and identity. This position is not just about crafting custom sneakers, it is an invitation to inspire and deeply connect with clients, offering a personalized and empathetic co-creation experience that fosters durable connections with the brand.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Co-create personalized products with the clients employing a variety of drawing and illustration techniques;
* Guide clients through a unique co-creation experience, maintaining the brand’s values and storytelling throughout their journey in the store;
* Play a proactive role in the sales process, aiming to meet business goals through strategic cross-selling and up-selling. Support encompasses pre-sale and post-sale activities (including inventory management and customer loyalty efforts), contributing broadly to the store’s operations;
* Maintain the co-creation area in good conditions adhering to our visual merchandising standards;
* Utilize IT and digital tools effectively to enhance business processes and customer engagement.
KEY REQUIREMENTS
* Fluency in Italian and English.
* Sales Experience: previous experience preferably in retail/ Customer service sector is considered as a plus.
* Problem solving and time management skills
* Artistic skills and hand-drawings abilities (marker, watercolor, acrylic painting, little embroidery and basic sewing skills)
* Empathy, solid communication and interpersonal skills, strong team attitudes
* Flexibility to adapt to the evolving needs of the business and our customers.
* High school degree at least (design field is preferable)
Location: Milano