We are seeking a proactive and experienced Operations & HR Manager to lead our day-to-day operations and workforce management. This is a vital role ensuring the smooth running of patient services, HR processes, compliance, and the overall patient experience.
Main duties of the job
* Work effectively with the practice management team including the Business Manager, to ensure smooth running of the practice and patient services.
* Lead the daily management of reception, admin and support teams.
* Manage HR functions: recruitment, induction, contracts, appraisals, absence, wellbeing.
* Oversee rotas, staff cover, locum recruitment and leave management.
* Ensure compliance with CQC, safeguarding, health & safety, infection control and mandatory training.
* Lead operational delivery of QOF and IIF with clinicians and finance colleagues.
* Drive service improvement, patient engagement, and complaints handling.
About us
We are a large, respected GP practice caring for nearly 13,000 patients with a dedicated team of over 40 staff. We are a high achieving practice, with a strong and stable partnership. As the lead practice in our teaching academy and a research active practice, with close links to the University of Leicester and University Hospitals of Leicester, we are proud of our strong reputation in both teaching and research.
Person Specification Qualifications
Essential
* Proven management experience in HR and operations (preferably within NHS or healthcare).
* Strong knowledge of employment law and HR best practice.
* Experience of managing change and service improvement.
* Excellent communication, leadership, and organisational skills.
* Knowledge of NHS compliance frameworks (CQC, safeguarding, health & safety).
Desirable
* CIPD or equivalent HR qualification.
* Experience in NHS primary care or wider healthcare management.
* Understanding of QOF, IIF, DES and LES requirements.
* Experience of leading workforce development and staff wellbeing initiatives.
Employer: East Leicester Medical Practice, Address: 131 Uppingham Road, Leicester, LE5 4BP
Date posted: 07 October 2025, Pay scheme: Other, Salary: Depending on experience, Contract: Permanent, Working pattern: Part-time, Flexible working
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