Groups and Reception Support – MOXY Birmingham
This position is based on a part-time (20 hours) contract.
Gross Salary: £13998 per year
Confident communicator comfortable in a fast-paced service-focused role.
Proactive problem solver and team player, who builds a fun and relaxed environment that makes guests feel at home.
Main Tasks & Responsibilities
* Quoting and building blocks for simple and straightforward groups at hotel level.
* Manages the operational preparation for all group bookings once the group has been handed over to the hotel from the groups desk.
* Prepare for all group arrivals with relevant rooming lists, arrival envelopes and any specific information that has been requested by the client.
* Provide clear handovers to the team for all group bookings.
* Be sure all groups are paid before check-in.
* Maintains organized, accurate files on each group account and monitors the course of action for each account daily.
* Completes reservation checks for all individual reservations including, updating all third-party information. Ensuring all relevant alerts and routing are created.
* Ensure all pre-paid reservations and virtual cards have been charged.
* Ensure pre-arrival emails are sent to relevant guests.
* Schedule amenities as required.
We’re Looking for Someone with Moxie
* Have high energy and a fearless do-it-yourself attitude
* Good with people and enjoy chatting with guests
* Skilled multi-tasker who can balance hard work with great service
* Know being relaxed isn’t the same as being lazy
* Clear communicator fluent in English (and other languages a plus!)
Useful Experience
* Experience within the service industry
* Knowledge of hotel systems such as Opera and/or Micros
* Knowledge of Food Safety & Licensing laws
* Personal experience of travel and travel industry
BENEFITS FOR YOU!
* Health Cash Plan
* Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
* Discount on Food & Beverages at Marriott hotels worldwide
* Enhanced Maternity/Paternity/Adoption pay
* Twenty-eight holidays (annually increasing to max thirty-three holidays)
A personality assessment can be part of the recruitment process.
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