IT Service Desk Analyst £35,000 - £45,000 per annum Job Type: FTC (Fixed Term Contract) until end of January 2026 - potential to be extended Excellent Location: Central Birmingham, Office Based Hours: Monday to Friday | 9am till 5.30pm Fantastic Benefits! Excellent location - Birmingham City Centre Private medical insurance and life assurance. Discounts on local and city gyms, retail, and interest-free season ticket loans. Charity days and cycle to work scheme. Regular social events including company football team and lunchtime games. This is a fantastic opportunity for an experienced IT support professional who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering excellent service to users at all levels of the business. The Role: You’ll act as the first point of contact for all IT-related issues, providing in-person and remote support to users across the business. From troubleshooting hardware and software problems to managing tickets and escalating complex issues, you’ll play a key role in maintaining a smooth and efficient IT service. What You’ll Be Doing: Providing onsite IT support for users (hardware, software, network, mobile devices). Logging and managing IT incidents and service requests via the helpdesk system (Jira). Escalating complex issues to senior support teams and documenting details accurately. Supporting business-critical applications and liaising with third-party vendors. Assisting with equipment setups, desk moves, and inventory management. Delivering IT inductions for new starters and managing user access (JML process). Contributing to the creation of SOPs and knowledge base articles. Ensuring compliance with IT security and data protection policies. What We’re Looking For: Strong knowledge of Windows OS, Office 365, and basic networking (TCP/IP, DNS, VPN). Hands-on experience with IT support in a business environment. Ability to explain technical information clearly to non-technical users. Experience supporting office moves or equipment deployments is highly desirable. Excellent communication and problem-solving skills. ITIL, CompTIA A, or Microsoft certifications (desirable but not essential). Job Ref: EN853 Note: Hollyfield Personnel will only contact successful candidates. By applying for this position, you consent to the retention of your details by Hollyfield Personnel.