Overview
As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail environment.
Responsibilities
* Act as a visible security presence within the store, deterring theft and anti-social behaviour.
* Conduct regular patrols of the store premises, ensuring safety and security at all times.
* Monitor CCTV and other security equipment to identify and respond to suspicious activities.
* Carry out searches of individuals if required in accordance with company policies.
* Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
* Complete detailed and accurate incident and observation reports.
* Liaise with store management and staff to address security concerns or potential threats.
* Customer Service - Provide a professional and welcoming approach to customers, staff, and visitors. Assist customers with directions or queries where needed. De-escalate confrontational situations calmly and professionally.
Compliance and Support
* Ensure compliance with all site-specific procedures, company policies, and legal requirements.
* Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.
Qualifications
* Valid SIA License - Door Supervisor (DS) or Security Guarding required.
* Strong observational skills with the ability to identify suspicious behaviour.
* Proven ability to handle difficult situations calmly and professionally.
* Excellent verbal and written communication skills for reporting and interactions.
* A proactive and professional approach to ensuring safety and security.
* Flexibility to work varied shifts, including weekends and evenings.
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