[Royal Mail]
Job reference number 336246
Facilities Management Works Coordinator
£24,784 per annum, 6% bonus potential, 22.5 days annual leave plus bank holidays
Full time, 37.5 hours per week
Permanent
Leeds Mail Centre, Leodis Way, Stourton, Leeds, LS10 1AZ
With around 1750 properties, Royal Mail’s property estate is one of the largest in Europe. The size is vast; from local delivery offices in every postal area of the UK, offices, vehicle garages, rail hubs, and our new state-of-the-art fully automated parcel superhubs. Royal Mails Property and Facilities Solutions is responsible for upgrading and maintaining the safety all of our buildings and provides a support service to the business.
To ensure the high standards are sustained, we have a vacancy for a Facilities Management Works Coordinator based within the National Service Centre (NSC) in Leeds.
The role
Working in a fast-paced environment, with demanding timescales, you’ll coordinate and despatch jobs to engineers, monitor all building maintenance work requests, ensuring engineer scheduling plans are accurate, achievable and jobs are carried out in an efficient way.
Liaising with sub-contractors, managed agents and the hire team, you’ll ensure the works are completed on time, identify jobs at risk and escalate where appropriate to ensure targets are met.
Using your first-class customer service skills, you’ll accurately manage queries by email, telephone, teams, face to face and work alongside the Helpdesk, Engineering and customers to ensure resource and productivity are maximised, whilst providing a seamless end to end customer experience.
Flexibility is key as you’ll be expected to cover varying tasks as required including annual leave cover and volume demands across other team areas.
About you
You need to demonstrate the following skills and experience on your CV:
* Customer focused with a first-class telephone manner.
* Customer service and administration experience.
* Knowledge of Facilities Management services and work scheduling would be beneficial.
* A confident communicator with strong conflict management skills.
* Good organisation and problem-solving skills.
* Experience of working with Microsoft Office packages, in particular Excel (filters and formulas), excellent keyboard skills and a high level of accuracy.
* Ability to prioritise workloads and manage multiple tasks.
* Ability to attend the Leeds office 3-5 days a week.
Attendance
08:00 - 16:00 Monday to Friday, 3 days per week in the Leeds office. A degree of flexibility is required.
Leeds Mail Centre is located just off the M1 and has on-site parking for its staff. Its within close proximity to the city centre and has a frequent public transport links. There is an on-site gym and canteen facilities.
We are operating a hybrid approach to attendance and you will be required to be in the Leeds office 3 days a week with home/remote working option for the remaining 2 days. Additionally, all training will be conducted on site in Leeds (this may be full time for the duration of the training). Please note, this hybrid approach may change, subject to business requirements and you need to be fully flexible and if required, attend the Leeds office 5 days a week.
Closing Date: Tuesday 17th March. This advert may close early if the appropriate number of applications has been reached.
About Us
Royal Mail Property & Facilities Solutions is responsible for upgrading and safely maintaining one of the largest corporate real estates and property portfolios in Europe, with over 2,600 sites. We pride ourselves in working to the highest standards of both technical assurance and customer service. It’s our job to support Royal Mail in being the best delivery company in the UK and that it is fit for delivering to 29 million addresses nationwide, six days a week.
Through our core delivery pillars of Real Estate & Value Generation, Property Programmes & Projects, and Workplace Services, Royal Mail Property & Facilities Solutions plays a key role in keeping the mail moving. Royal Mail Property & Facilities Solutions employs 3000 employees and is owned by Royal Mail Group Ltd.
Trust is the foundation of RM Property and Facilities Solutions. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
For more information on Royal Mail Group and our values please click here:
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