My client has an exciting new opportunity for an experienced Software Support Engineer to join their team. The role requires proven experience in troubleshooting and deploying software packages and solutions. Their ideal candidate will have a good knowledge of software and systems engineering background. Software Support Engineer role: The successful Software Support Engineer will be office-based Mon-Fri (37hr week), report to the Customer Service Team Leader and be responsible for: Supporting end users and engineers during the adoption, deployment, and operation of my client’s software solutions. Proactively implement measures to ensure system health and efficiency, troubleshooting and diagnosing issues. Providing guidance and advice for issue resolution, and work closely with the product development team to feedback user experience, solve issues and recommend improvements. Available for international travel to customer sites and my client’s offices. Software Support Engineer requirement: Proven experience in troubleshooting and deploying software packages and solutions Proven background in software and systems engineering Good knowledge of Microsoft operating systems set-up and troubleshooting Good knowledge of databases, networking and communication protocols Good knowledge of Microsoft Office (Excel, Word, PowerPoint) Excellent problem-solver, with a good analytical and methodical approach Able to work independently and as part of a team Good communication skills both verbal and written Software Support Engineer package: Salary up £44k per annum Company bonus scheme Excellent company pension Death in service, Healthcare 25 days holiday plus bank holidays