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Service manager

Leeds
NHS ENGLAND
Service manager
Posted: 14h ago
Offer description

About the NHS

The NHS is building a culture that is positive, compassionate and inclusive - and we all have our part to play.
As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities.
As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that's a job share, part time, hybrid working or another flexible pattern. In addition, although the role advertised may have a 'home' office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.


Living Wage

We are an accredited Living Wage Employer which means that every colleague working for our organisation and third‑party contractors will earn a real Living Wage.


Cyber Operations Sub‑Directorate

* Cyber Security Operations Unit (CSOU & SIO)
* Cyber Delivery Unit (CDU)
* Cyber Improvement Programme
* Chief Information Security Office Function (CISO)


Role Summary

This role is in the Service Integration and Ownership (SIO), which is part of the Cyber Security Operations Unit. SIO is primarily external facing, managing the portfolio of Cyber Services to NHS Systems, supporting them in identifying and managing cyber risk and ultimately providing cyber resilience while underpinning the delivery of patient services and outcomes. This requires full management and delivery of the cyber portfolio.


Responsibilities

* Support the operational delivery of Cyber Operational Services and process management, across the service lifecycle, including but not limited to service transition, operation and retirement.
* Support the Service Strategy and associated processes and governance, ownership, supplier management and integration.
* Lead a team ensuring they support the overall goals of the Service Integration and Ownership team.
* Act as Senior Service Manager, taking a customer‑focused approach whilst working with and supporting internal and external partners to ensure excellent service delivery and supplier management.


Qualifications

All NHS England Cyber Security personnel must hold Security Clearance level as a minimum. To meet National Security Vetting requirements, SC clearances require 5 years continuous UK residency. In certain cases, this can be reduced to three years continuous UK residency, with additional overseas checks for the previous two years. Candidates who were posted abroad for service with HM Government, Armed Forces or within a UK government role will still be considered. Please make sure you meet these requirements before applying for this role. You do not need to have SC already; however, failure to achieve the requirements for SC after offer will result in the job offer being withdrawn.


EEO Statement & Inclusivity

We welcome applications from disabled candidates. If you meet all the essential criteria, you will be guaranteed an interview.
When you join us, we want you to grow and excel, and we offer many opportunities for you to do that. We welcome your talent and enthusiasm irrespective of age, disability, neuro‑divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro‑divergent.


Important Notes

* We do not accept applications via recruitment agencies.
* We cannot offer visa sponsorship for any of our vacancies.
* Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
* Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in‑person.
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