Reed Technologyis proud to be partnering with a prestigious telecom / network provider based inEdinburgh, currently seeking to expand their team with the addition of a Delivery Manager.
You'll be responsible for the overseeing of projects, initiatives, and other similar service requestsrelated to a specificprogramme. The Delivery Manager will make surethat all service elements are aligned, billed, and communicated effectively.
Responsibilities:
* Lead oversight across a portfolio of projects, ensuring delivery aligns with contractual obligations, service expectations, and transition plans.
* Act as the primary point of contact for customer interactions, managing service delivery, billing, and project performance.
* Ensure accurate and timely billing for all project-related work, including validation of charges and reconciliation with finance teams.
* Collaborate with internal teams such as PMO, Technical Support, and Change Management to support smooth service transitions and operational handovers.
* Maintain awareness of service risks and contribute to continuous improvement initiatives.
Requirements:
* Proven experience in service delivery roles within customer-facing environments.
* Industry background in telecoms or public sector is highly desirable.
* Strong understanding of billing processes, service catalogues, and governance frameworks.
* Familiarity with ITIL principles and service management best practices.
* Excellent communication and stakeholder engagement skills.
Benefits:
* Permanent position.
* Salary up to £45.000 per year (based on experience) + Car Allowance.
* Hybrid working model (2 days per week in the office).
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