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Housing customer service officer

Hounslow
Customer service officer
£18 an hour
Posted: 9h ago
Offer description

I Am Hiring: Housing Customer Service Officer Location: West London Salary: £18.00per hour LTD Contract Type: 6-month contract, Full Time Are you passionate about delivering exceptional customer service? Do you thrive on solving problems and making a positive difference in people’s lives? I’m looking for a Housing Customer Service Officer to be the first point of contact for tenants and residents — helping with enquiries on repairs, rent, and tenancy matters, while ensuring every customer receives a timely, empathetic, and professional service. What You’ll Be Doing: ✅ Acting as the first point of contact for housing enquiries via phone, email, and face-to-face ✅ Logging and managing repair requests, keeping residents updated throughout ✅ Supporting tenants with rent payments, balances, and income-related queries ✅ Providing guidance on tenancy agreements, housing applications, and policies ✅ Handling complaints with professionalism and empathy, ensuring fair resolution ✅ Collaborating with Housing Officers, Maintenance Teams, and external contractors to deliver a seamless service What I’m Looking For: Experience in customer service (housing or public sector essential) Excellent communication and interpersonal skills Knowledge of housing services (repairs, rent, tenancy) Confident with IT systems and MS Office Organised, detail-focused, and able to work under pressure A true team player with a customer-first approach Apply Now! If you’re ready to join a dedicated housing provider and use your skills to support residents, I’d love to hear from you

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