Position
Cleaning Administrator Coordinator
Location
Central London
Hours
8am to 5pm Monday to Friday
Opportunities for upskilling, development and progression available.
A brand new opportunity for a Cleaning Administrator Coordinator has become available at Mitie.
Responsibilities
* Deliver management information (MI) reports to the client on a daily, weekly, monthly and ad hoc basis.
* Monitor and control pinning across the contract, sharing analysis with regional SSMs to identify areas for improvement.
* Support the helpdesk function to ensure all cleaning-related calls are managed and resolved within agreed SLAs.
* Ensure compliance with all QHSE reporting requirements and maintain accurate site-based documentation.
* Track the delivery of variable and additional works in line with established processes.
* Process and manage invoicing for ad-hoc and periodic work, coordinating with the Cleaning FBP.
* Liaise with other service lines, including MSC, to coordinate service delivery and fulfil ad hoc requests.
* Review monthly and quarterly Q‑Audits to ensure completion and compliance; follow up directly with sites to resolve any failures.
* Manage PPMs (e.g., windows, hard floors, carpets, upholstery, kitchens) in line with the calendar and budget.
* Oversee washroom services across all sites.
* Continuously review the consumables range in the marketplace to ensure alignment with the annual budget.
* Collate ESG data related to all cleaning services.
* Analyse Merlin data for trends and share insights with site SSMs to maximise site productivity.
* Monitor the Tork Vision dashboard for washroom usage trends and service optimisation.
* Track maintenance of machinery and equipment, ensuring PAT testing is up to date and compliant.
Qualifications
* Confident in both remote service delivery and client-facing interactions.
* Skilled in resolving issues collaboratively with clients.
* Highly practical and organised with a proven ability to multitask and prioritise workload effectively based on urgency.
* Strong customer liaison capabilities, ensuring clear and responsive communication.
* Excellent interpersonal skills for engaging with both clients and internal stakeholders.
* Persuasive and collaborative in problem‑solving, with the ability to influence outcomes positively.
* Approachable, friendly, and professional in demeanor.
* Proficient in presenting reports, with advanced skills in Microsoft Word and Excel.
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