Permanent Grade B - £28,598 - £34,434 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week We are looking for officers who can deliver responsive and customer focused tenancy support service to homeless customers who are in temporary accommodation. The successful candidates will support the day-to-day operation of the Temporary Accommodation Service and works towards the reduction of the use of emergency B&B accommodation. We have a mixture of vacancies within the job role, and all involve hybrid working. None of the vacant positions will involve full time work from home. All post holders will be expected to attend an office location when required. Some of the positions will also involve multiple locations, for example visiting customers in hotels and temporary accommodation addresses in Birmingham and surrounding. A driving licence would be beneficial but is not essential, however non drivers will still be expected to be able to carry out the role at the relevant sites and addresses. The Challenge Homelessness can happen to anyone, and in Birmingham it’s happening to more and more people. It can lead individuals and families into a cycle that can have a profound effect on all aspects of life, from physical and mental wellbeing to sustainable employment. We’re focused on preventing people from becoming homeless but, if they do, we aim to intervene as early as possible to limit the impact of homelessness, help people recover and make them more resilient in the future. About You Personal strengths and values are more important than experience, as we offer full training and plenty of support. We look for compassionate, empathic people with good communication skills. You should be happy dealing with a diverse range of people, including some with vulnerabilities and multiple complex needs, you’ll know how to build trust and rapport. You’ll be good at solving problems and finding practical solutions and be motivated to work with homeless families. You will need a willingness to learn as well as have attention to detail and IT Skills with an ability to interrogate a database and knowledge of Microsoft Packages including Outlook, Teams and Word. For further details, please view the job description & person specification available via the link at the bottom of the vacancy advert. Please upload an up-to-date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Supporting Statement attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Resourcing@birmingham.gov.uk quoting ref 3603 A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description Job Description and Person Specification – TA Support Officer (1).pdf Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.