Returns Team Leader (PM Shift) – WorcesterWorking hours: 14:00 - 22:0040hours per week, on a 5 over 7 Rota£13.39 per hour, plus 10% Shift AllowanceArrowXL is now recruiting for a Returns Team Leader to join our busy Warehouse team in Worcester.Leading a team of hardworking Warehouse Operatives, you will hold responsibility for the smooth operation of our Warehouse function on thePM Shift, ensuring our delivery crews are loaded up to deliver the best service for all our customers.Dealing with items such as refrigerators, televisions, indoor and outdoor furniture requires hard work and dedication. By choosing to be part of our Warehouse team, you will be warmly welcomed into theArrowXL family.Please be aware that all roles at ArrowXL are subject to a mandatory criminal record DBS check.If you're ready to make a difference in a fast-paced, collaborative environment, this could be the perfect next step in your career. For a confidential chat, reach out todanny.colbert@arrowxl.co.uk— or apply today!What will the role involve?Leading a team of hardworking Warehouse OperativesMotivating your team whilst also coaching and developing those that need further supportIdentifying opportunities for improved efficiencies within the Returns function, recommending and implementing changes where neededRegular client and supplier contactOverseeing the day-to-day handling of returned goods, ensuring that all returned goods are as they should beStrict adherence to health and safety regulations and processesGood housekeeping and quality standardsProcess stock within the department, working on spreadsheets and updating as necessaryStock control, quality control and regular auditsCommunicate clearly so that all direct reports and any team members are aware of their objectives and the standards required, ensuring that these are aligned to both functional and broader business objectives.Define and manage day to day activities, being clear about priorities to ensure that deadlines are met.Accountable for ensuring the quality of the work at 'Professional' level and the performance of their team members where applicable.Role model positive behaviours in keeping with our values, recognising good / excellent performance whilst being clear and transparent about areas of underperformance concerning direct line reports and their teams.Pro-active coaching/ mentoring of other team members to understand the levels of excellence required within their role.Provide clear advice and direction on how to change and bring about improvements where these need to be made.Pro-actively resolve conflict among team members quickly and fairly.Pro-actively manage any poor conduct and / or behaviour in keeping with AXL policy and procedure.Pro-actively manage attendance among team members in keeping with AXL policy and procedure.Engage and build open and honest professional and positive relationships with team members, fellow colleagues, peers and cross functional stakeholders.What are we looking for?An expert within their area of the operation – UTR excellence / SSOWs.Has strong knowledge of other areas of the operation.Strong relationship management skills, able to navigate the corporate landscape, quickly establish credibility and build effective, collaborative, working relationships at all levels.Excellent leadership and team management skills.Able to act in a professional manner at all times to the benefit of the company and maintain confidentiality at all times.Team player.Strong coaching skills to support and develop other team members.Strong communication skills.Strong time management skills with the ability to manage conflicting priorities.Strong eye for detail.What's in it for you? What are the benefits?At ArrowXL, we're always striving to make the world of delivery a better place.When you join us, you'll receive a comprehensive salary and benefits package - but more than that, you'll become part of a supportive organisation that values collaboration, innovation, and personal growth.Annual Leave Entitlement – 31 days' entitlement (including statutory bank holidays) which increases with service!Holiday Buy Scheme – Buy up to 5 additional daysComprehensive Pension Plan – including ArrowXL company contributionsLife Insurance – Company-funded 2x basic salary life cover from day oneEnhanced maternity, paternity, adoption and shared parental leaveLong Service Awards – Awarded for every 5 years' serviceEmployee of the Month Incentives – Local winners across the country plus an overall winner chosen by the CEOProgression and Development Opportunities – Investment into your career path via our award-winning Training AcademyUp to 25% Staff Discount at www.very.co.ukRetail Discounts – Huge discount savings across retailers and restaurants, including Apple, Asda, B&Q, Halfords, Nando's, TGI Friday's, Screwfix and many more!Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure centres, boot camps and fitness studiosCycle to Work Scheme – In partnership with Halfords, the Arrow XL C2W scheme offers great benefits and discountsHow to ApplyIt's quick and easy to apply online - have your up-to-date CV ready and follow the step-by-step application process. We're excited to hear from you!At ArrowXL, we're proud to be an equal opportunity employer. We're entrusted to create an inclusive workplace where everyone can thrive, regardless of background.If you're invited to interview and need any adjustments during the process, please let us know - we'll do everything we can to make your experience smooth and positive.We're a business built on championing strong values. These guide everything we do — from how we deliver to how we help our people:Ready to apply?Apply now and take the next step in your driving career with ArrowXL!