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Customer Service Supervisor, Peterborough
Client: Handley James
Location: Peterborough, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
3
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
Our client is a bespoke manufacturer of specialist products to the construction industry. They are looking to recruit a hands-on customer service supervisor to strengthen their service offering.
Reporting to the Operations Director, you will be responsible for:
1. Managing customer orders through internal processes
2. Establishing processes to keep customers informed of order progress
3. Providing quotes to customers
4. Dealing with ad hoc customer queries
5. Working cross-functionally with production
The ideal candidate will have experience implementing and maintaining customer service processes from the ground up. You should be hands-on with customers and capable of developing a small team. Experience in manufacturing, distribution, or hire/rental sectors is preferred, as the role is based in a production facility. Confidence, positivity, and a customer-first attitude are essential. Experience with Sage or similar order input systems is desirable.
This role offers a salary between £25,000 and £35,000 DOE, with the type of contract to be agreed. It is a full-time position, but part-time hours can be discussed. Candidates must reside within commuting distance of St Helens.
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