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Customer service supervisor

Peterborough
JR United Kingdom
Customer service supervisor
€60,000 - €80,000 a year
Posted: 9 June
Offer description

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Customer Service Supervisor, Peterborough

Client: Handley James

Location: Peterborough, United Kingdom

Job Category: Other

EU work permit required: Yes


Job Views:

3


Posted:

04.06.2025


Expiry Date:

19.07.2025


Job Description:

Our client is a bespoke manufacturer of specialist products to the construction industry. They are looking to recruit a hands-on customer service supervisor to strengthen their service offering.

Reporting to the Operations Director, you will be responsible for:

1. Managing customer orders through internal processes
2. Establishing processes to keep customers informed of order progress
3. Providing quotes to customers
4. Dealing with ad hoc customer queries
5. Working cross-functionally with production

The ideal candidate will have experience implementing and maintaining customer service processes from the ground up. You should be hands-on with customers and capable of developing a small team. Experience in manufacturing, distribution, or hire/rental sectors is preferred, as the role is based in a production facility. Confidence, positivity, and a customer-first attitude are essential. Experience with Sage or similar order input systems is desirable.

This role offers a salary between £25,000 and £35,000 DOE, with the type of contract to be agreed. It is a full-time position, but part-time hours can be discussed. Candidates must reside within commuting distance of St Helens.

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