Job Description
Job Title: Store Cluster
Manager
Reports To: Area
Operations Manager
Purpose: To deliver a profitable,
first-class store operation. Accountable
for delivering the targets set by the Area Operations Manager across 3 stores
including their home store and encouraging the team to be successful through
close support and development.
Principal Accountabilities:
·
Recruiting, retaining, and developing
the store team
·
Leadership and management- inspire, instil disciplines and achieve through
others
·
Maintain store hygiene and safety
systems in line with legal requirements
·
Deliver store profitability to agreed
targets
·
Manage and motivate team members in
order that they are well appreciated and valued
·
Deliver first class customer service
and quality control through effective shift planning and management
·
Demonstrate a commercial aptitude; show desire to deliver given targets,
be able to demonstrate full understanding of stock management and margin
delivery
·
Total responsibility for all legislative paperwork to include, training
records, food safety, health & safety and COSHH
·
To undertake other duties as
appropriate, as required by your operations manager
·
To be a positive role model to the team
·
Completing all relevant training courses set and ensuring 100% compliance
in team completion
Knowledge, Experience and Skills required:
·
Flexible – can cope with retail
disciplines and structured product ranges and put flair into customer service
and selling
·
Practical – able to carry out practical
training and have a hands-on approach
·
Lead by example - must be able to
undertake every task within the store operation
·
Excellent front of house skills
. Communication - able to communicate well both orally and in writing
. Commercial – must be able to
demonstrate a commercial aptitude – be able to read a budget; demonstrate
experience in target delivery; demonstrate a Store Manager level of
understanding of the term gross profit and what factors affect the achievement
of gross profit
. Good IT skills. Able to utilise
Microsoft Outlook, Excel, and Word
. Relevant Management experience in a high-volume food/retail business proven experience of leading, managing and developing people
. Food safety qualification - minimum Level 2, preferred Level 3