At 1 Hotel Mayfair, we are committed to providing a luxury experience that is both sustainable and secure. Nestled in the heart of London, our hotel is a sanctuary of nature-inspired design, exceptional hospitality, and conscious living. We believe in protecting not just our guests, but also the environment and community we serve.
As a Security Supervisor (Team Leader), you will play a vital role in maintaining a safe and welcoming environment for our guests and team members. Supporting the Security Manager and Director of Security, you will oversee daily security operations, ensuring the highest standards of safety, discretion, and service are maintained at all times.
Your responsibilities will include monitoring security systems, coordinating team activities, managing incident response, and ensuring compliance with local safety regulations. With a proactive and guest-focused approach, you will also assist in risk assessments, emergency planning, and staff training to uphold our brands commitment to excellence and well-being.
Key Responsibilities Lead and supervise the on-shift security team to ensure effective coverage and performance
Monitor and manage access control, CCTV, and fire alarm systems
Respond to incidents and emergencies in a calm, professional manner
Coordinate shift handovers, patrols, and daily operational briefings
Maintain clear and accurate security and incident reports
Support investigations and liaise with relevant authorities when necessary
Ensure full compliance with health, safety, and licensing laws
Participate in risk assessments and emergency preparedness initiatives
Assist in training and mentoring new security team members
What Were Looking For Valid DS LevelSIA Licence (required)
Proven experience in a supervisory or team lead security role, preferably in luxury hospitality
Excellent communication, conflict resolution, and interpersonal skills
Calm under pressure with strong situational awareness
A professional and discreet presence with a guest-first mindset
Knowledge of UK safety regulations, emergency procedures, and incident reporting standards
Flexibility to work varying shifts, including nights, weekends, and holidays
About us...
Our culture is caring, thoughtful, and driven by a love of nature. We deliver good-natured and informed service, executed with precision to create a sense of well-being and peace. As part of our team, youll enjoy unique perks that nurture your passion for sustainability and hospitality:
A Designed by Nature work environment
Free healthy & nutritious meals on duty
24-hour Employee Assistance Program
Complimentary flu jab & eye care contributions
Wedding and Baby gifts
Cycle to Work scheme & travel season ticket loan
Complimentary reflexology & chiropody
West End Club discounts across local shops, hotels, bars, and restaurants
30%-50% F&B and Spa discounts
Guest Experience Stay enjoy an overnight stay and explore our restaurants and bars
Opportunities to engage in charity and sustainability events
Starwood Hotels & Resorts global employee and friends & family rates
Access to learning, certifications, and personal development
Career advancement opportunities across our expanding global portfolio
Team Member Recognition Program earn rewards, share appreciation, and be celebrated
Terms & Conditions apply on all benefits
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