Outpatient Services Manager | Outpatients | Pre-Assessment | Private Hospital | St Anthony's Hospital | Full-time | Sutton
Spire St Anthony's Hospital are looking for an experienced Outpatient Services Managerto lead our Outpatient and Pre-Assessment Services. The Outpatients & Pre Assessment Manager will be responsible for ensuring delivery of high quality and efficient outpatient & Pre-Operative assessment services, delivering key quality, performance and financial plans and service enhancements.
Founded in 1904, Spire St Anthony's Hospital delivers care through skilled and dedicated staff working together. With a completed £27m development investment, we provide very high-quality healthcare to patients around Sutton, Epsom, Surrey and South London.
We have six operating theatres coving a wide range of specialities and procedure including Ortho, Gynae and Cardio. There is an ITU department providing care and accommodating more complex patients. We have a number of developmental training courses and progression opportunities available for our ambitious employees.
Duties and responsibilities
1. Lead, manage and develop the provision of outpatients & Pre Assessment services.
2. Manage the operational delivery of outpatients & Pre assessment services against Spire key performance indicators, ensuring the efficient running of the department.
3. Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies.
4. Develop own knowledge and skills and contribute to the development of others.
5. Promote best practice in health & safety and security.
6. Promote people’s equality, diversity and rights.
7. Apply correct use of technology.
8. Seek and employ innovative methods of improving service delivery in line with the 5 CQC Key Lines of
9. Enquiry (KLOE); always aiming to achieve Good and Outstanding.
10. Adhere to all relevant healthcare standards and manage issues of governance and risk effectively.
11. To ensure that effective systems are in place to manage stocks according to financial instructions, efficient utilisation, intelligent ordering and to work closely with the Finance Director to ensure compliance with the above.
12. Ensure all audits/reviews of the departments and their performance are undertaken and implement action plans in response to findings.
13. To provide clinical leadership on development of new services.
14. Promote and maintain a close working relationship with external organisations to ensure standardisation and sharing of best practice.
15. To ensure that Clinical Governance and risk management are embedded within daily practice.
16. Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire Policies.
17. Undertake Human resource activities for all members of the team.
18. Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.
Who we're looking for:
19. Relevant Diploma or Degree
20. NMC Registration
21. Previous experience in an outpatients department at a senior level.
22. Experience of working unsupervised.
23. Experience of leading a team.
24. Ability to manage, motivate, support, develop and lead the department
25. A focus on positive patient and user experience
26. Able to work cohesively across clinical teams
27. Competent across a range of clinical management and leadership skills
28. Performance monitoring and reporting capabilities
29. Knowledge of appropriate standards and external bodies, such as the Care Quality Commission
30. Auditing skills across clinical standards and departments
31. Ability to implement continuous improvement initiatives
Benefits:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
32. 35 days annual leave inclusive of bank holidays
33. Employer and employee contributory pension with flexible retirement options
34. ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
35. Free Bupa wellness screening
36. Private medical insurance
37. Life assurance
38. Save an average of £50 per month with our free onsite car park