We're looking for a dedicated Home Link Advisor to join a Housing Solutions team within a Local Authority in Nottingham on a 6-month fixed-term contract. This vital role supports applicants through the process of completing their HomeLink housing applications and ensures a smooth, fair, and transparent approach to assessing housing needs.
About the Role
As a Home Link Advisor, you'll work directly with individuals - both face-to-face and over the phone - to support them in completing housing applications. You'll verify applicant eligibility, assess housing needs, and ensure accurate banding in line with the allocations policy. You'll also provide clear, compassionate advice on a range of housing options and maintain strong relationships with internal colleagues and external partners.
You'll play a key part in delivering an effective and efficient administrative service, ensuring every applicant receives a high-quality, person-centred experience.
What We're Looking For:
·Experience working within a housing environment or similar setting
·Knowledge of social housing eligibility and allocations processes
·Strong customer service skills, with the ability to remain tactful, sensitive, and fair
·Ability to work well under pressure and make informed decisions
·NVQ Level 2/3 in Housing Management (or willingness to work towards a qualification)
·Excellent communication and interpersonal skills
·Ability to prioritise and manage a varied workload effectively
·Knowledge of homelessness legislation is desirable
This is a great opportunity to contribute to a meaningful service, helping individuals and families access safe and secure housing.
How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed)