Overview
Retail Catering Supervisor role at NHS Grampian. Royal Cornhill Hospital Cafe. We are looking for someone to oversee the general duties involved in providing patients, staff and visitors with a high quality, customer focused, and safe retail beverage and foodservice.
Responsibilities
* Supervise the daily operation and cleanliness of the Retail Units, and their associated equipment, whilst ensuring high levels of food safety, service and customer satisfaction.
* Ensure that all staff within the team are working efficiently, safely, and delivering the highest standards of customer care.
* Lead and inspire a Team to deliver the highest standards across the business.
Qualifications and Requirements
* Previous experience working face to face with the public in a busy, fast-paced customer-service centred role which meets the customer expectations.
* Experience of food and drink service; retail, food & beverage service knowledge acquired through training and experience.
* Ability to undertake and retain knowledge through induction and on-the-job training relating to HACCP, food safety, customer service and health & safety.
* Customer service focused with good communication skills and attention to detail.
* Numerate, literate and practical with the ability to use initiative. Basic IT skills; working knowledge of EPOS tills, contactless payment transactions and previous cash handling experience.
* Health and safety conscious; calm, pleasant disposition; person-centred with a genuine interest in working with the public; ability to work well under pressure.
* The ability to lead and inspire a Team to deliver the highest standards across the business.
Values and Behaviours
* Care & Compassion
* Dignity & Respect
* Openness, Honesty & Responsibility
* Quality & Teamwork
Additional Information
For informal discussion, contact Victoria Pigot at Victoria.pigot@nhs.scot or Tel: 01224 552940. Interview date: T.B.A. To apply, please log onto: https://apply.jobs.scot.nhs.uk. Shortlisted candidates will be invited to attend the interview in person; alternative arrangements or adjustments will be considered if there are circumstances that may prevent attendance. Do not upload a CV as it will not be used for shortlisting. Posts close at midnight on the indicated date unless the advert states otherwise. Some vacancies are internal candidates only. NHS Grampian is a disability-confident employer. For help with Jobtrain, please follow the applicable support resources. Use Google Chrome or Microsoft Edge for Jobtrain. After submission, amendments may not be possible. Ensure your email address is correct and that your address reflects your current place of residence. Check email regularly (including junk folders) and monitor your Jobtrain account for updates.
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Application and Employment Details
* Band 3
* Hours: 37 per week; 7.00am – 3.00pm; flexibility required
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Hospitals and Health Care
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