Reports to: CEO Location: Head Office (Southport) Contract Type: Permanent Hours: Full Time (40hrs) About Us At The MCL Group, we are committed to enhancing the health and wellbeing journey of everybody in the workplace, supporting both public and private sectors with tailored Occupational Health Services, Employee Assistance Programmes, Remote Medical Services, and Healthcare Agency. Our dedication to excellence and innovation has earned us a trusted reputation across various industries, and we continuously strive to exceed expectations by delivering bespoke solutions tailored to the unique needs of our clients and their employees. Role Summary A hands-on leadership role with responsibility for delivering sustainable operational performance, supporting current service delivery, and enabling future growth. This position acts as a key liaison between multiple functions across clinical and administrative teams, ensuring effective coordination and consistently high service standards. Key Responsibilities Lead the implementation of new occupational health contracts from signature to business-as-usual, excluding those involving site-specific provision. Ensure efficient, scalable operational processes by continuously reviewing and enhancing workflows. Provide leadership and line management to operational teams, including regular performance reviews aligned with service standards and contractual expectations. Promote team alignment and shared goals across departments, fostering a culture of collaboration and continuous improvement. Oversee adherence to clinically guided processes and operational protocols. Ensure operational compliance with ISO standards (9001, 45001, 23001) and SEQOHS accreditation. Deliver general HR management within operational teams, including performance, absence, and development oversight. Collaborate with Contract Managers to respond to client feedback and exceed service expectations. Maintain a strong understanding of each client’s contractual obligations to ensure accurate service delivery. Core Company Competencies Excellent interpersonal and communication skills High working capacity and adaptability Strong internal and external service orientation Effective coordination and problem-solving abilities Functional Competencies Confident communicator across all organisational levels Proficient in Microsoft 365 and client management systems Proven leadership experience across multi-site and cross-functional teams Skilled in written and verbal business communication Capable of working in high-pressure environments with competing priorities Commercial and contractual awareness desirable Personal Attributes Highly motivated, results-driven, and detail-focused Operates with integrity, transparency, and a collaborative approach Demonstrates initiative and curiosity Supports knowledge-sharing and contributes across departments Builds strong working relationships across functions Self-starter who takes ownership and drives improvement What Can We Offer You? 28 days annual leave plus bank holidays (increasing to 30 after 2 years’ service) Covered professional registration fees Salary Sacrifice Pension Scheme Life assurance Access to same-day GP appointments and a second medical opinion Enhanced sick pay Employee Assistance Programme Comprehensive career support and progression opportunities