Are you a natural problem solver with a passion for delivering exceptional customer service? Our client is hiring a Customer Service Advisor to join a successful and growing company in Belper, offering fantastic benefits and career progression opportunities. To be considered for the role, you’ll require the following essentials: Customer Service Experience – Proven ability to provide excellent service Strong Communication – A professional telephone manner & written skills Tech-Savvy – Familiarity with Microsoft applications & web-based platforms Call Centre Experience (Desirable) – Not essential but a bonus! Resilient & Calm – Able to handle customer queries with reassurance & confidence Within this position, you’ll also be: Customer Contact – Engage with customers via phone, email, SMS, live chat & WhatsApp Problem Solving – Understand customer situations and provide effective solutions Service Excellence – Deliver a high-quality customer experience with professionalism CRM Management – Ensure all queries are handled promptly & accurately within SLAs Process Optimisation – Identify opportunities to streamline operations & improve efficiency What’s on offer Competitive Salary – £25,528 per annum bonus & overtime opportunities Various shifts 8am-6pm and some weekends Career Development – Structured training and development programmes Work-Life Balance – 25 days holiday plus bank holidays Wellbeing Programme – Supporting your health & wellbeing Modern Workplace – Work with innovative technology in a professional environment Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Recruitment Business in relation to this vacancy. See our website for more details and jobs available