To act as a first point of contact for the CHC and Complex Care Team, dealing with routine and specialist enquiries and referring to others as required. Provide high quality administrative support to the functions of the CHC Team. Communicating sensitive information to families of clients with complex needs. Provide a customer relationship management service via the telephone, email, internet or other contact channels Produce correspondence and communications ensuring accuracy and that they all are produced in line all procedural documentation.
Receive, transmit, record and retrieve information and manage, present and share data as appropriate. Updating and checking patient information on CHC Systems and other relevant systems to ensure accuracy of data. Input into and support reporting and monitoring functions, as required. Contribute to the development of local policies and procedures.
Liaison with providers, local authorities, health colleagues and members of the public regarding NHS CHC, FNC and Section 117. Filing in appropriate formats and ensuring suitable storage or distribution. Receiving incoming post, faxes and e-mails and distributing to the team Drafting and typing letters and reports to professionals and members of the public. Act as first point of call for all funding requests and responsible for ensuring the correct information is received, scanned recorded and triaged to the relevant member of staff following data protection polices To attend statutory training and keep up to date with personal developments.
To use your own skills and experience to educate other professionals in the department to develop a wide range of experience within the team. To maintain confidentiality at all times To carry out any other duties as needed by the department of behalf of the ICB In order to fulfil this role the post holder will be directly exposed to distressing circumstances around patients care and distressed relatives. Further information can be found in the attached JD