Job Description
As a Sales Manager, you will be responsible for maximising the profitability of the division now and in the future, achieving excellent customer service and retail standards through team performance. Pro-active in driving and developing future business, and influencing decisions, you will identify opportunities and risks using external market trends and competitor insights. Part of the senior retail leadership team, you will not only lead, develop and inspire your division, but also the wider store. Championing initiatives across services, operations and wellbeing.
As the Sales Manager you will:
Drive all sales opportunities, constantly seeking to improve productivity while managing all costs within budget, maximising stock availability and improving merchandising standards
Lead and inspire a skilled management team to sustain high performing teams through coaching and development, taking action when appropriate
Collaborate with senior leadership to action the company vision, ensuring effective implementation of initiatives
Challenge and develop operational efficiencies across the division and the store
Monitor divisional sales and profit, delivering appropriate action, including stock loss and markdown / wastage plan
Ensure that key business messages are cascaded effectively to all members of the team both own bought and concession
Plan effectively for key trading events (e.g. sale, new season) and ensure implementation
Be responsible for concession relationships. From supporting the achievement of sales plans, to highlighting risks and opportunities
Ensure that the Division is fully compliant at all times with trading standards legislation, health & safety legislation and security standards
A bit about you
Commercially astute. You are responsive to customer needs as well as market and competitor trends. Taking opportunities to improve performance by creating and owning a clear plan to deliver results
A great communicator. Friendly and confident in your manner you excel in the relationships you build with customers, team members, stakeholders and concessions
Engaging with the ability to influence multiple stakeholders across various functions in order to drive change
Naturally pragmatic and solutions orientated. You are calm under pressure and can give clear guidance
A natural leader. Coaching team members to drive performance and enable change as well as supporting development
A team player. Bringing ideas and sharing best practice with the senior management team, whilst supporting others as appropriate
Collaborative. Working flexibly as part of the management team you will support in projects and cross functional meetings as appropriate
An example of our values, a trusted and respected colleague
KPIs
Sales - Total OB and concession sales (LY and Plan), profit and cash sales margin
Stock loss – Cash and percentage to sales, audit compliance
Service – NPS score and data capture
People – Absence, turnover, engagement and pulse surveys, as well as productivity, UPT, ATV, SPH
Payroll – Cash and percentage to sales
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business
This job is a brilliant opportunity to join a close-knit team who are incredibly passionate about taking Retail to the next level. If you’re looking to come into a new role and make a real impact, then this will be perfect for you.