Summary We are looking to recruit a Business Administration Apprentice to join our friendly but busy team at Cornerstone Medical Practice. As our receptionist, you will be the first point of contact for our practice. You will welcome patients and greet people who visit the surgery. Wage £14,918.80 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Business administrator (level 3) Hours Monday to Friday between 8:00am and 6:30pm. 37 hours 30 minutes a week Start date Tuesday 22 July 2025 Duration 1 year 6 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Booking appointments over the phone Using the online booking system, out website and patient data base Taking requests for prescriptions Giving out results (with CAUTION) Deal with general enquiries and reduce complaints Reception duties MUST have knowledge on the importance of confidentiality Where you'll work Langworthy Centre 451 Liverpool Street Salford M6 5QQ Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. College or training organisation SALFORD CITY COLLEGE Your training course Business administrator (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required. Your training plan Learning will be done within the workplace More training information Business Administraton L3 will typically last 12-18 months with an End Point Assessment at the end Requirements Essential qualifications GCSE in: English (grade 3) Maths (grade 3) Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Administrative skills Team working Non judgemental Patience Other requirements Please ensure you understand what confidentiality is and the importance of it as you will have access to individuals personal records. About this company Join our friendly but busy team at Cornerstone Medical Practice, as our receptionist you will be the first point of contact for our Practice. The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high quality care, and encourages them to make improvements where possible. https://www.cornerstone-medical.co.uk/ (opens in new tab) After this apprenticeship To be a qualified Business Administrator with possible progression within theorganisation. Ask a question The contact for this apprenticeship is: SALFORD CITY COLLEGE Apprenticeships Team at Salford City College apprenticeships@salfordcc.ac.uk 01616315555 The reference code for this apprenticeship is VAC1000327817.