Bucci Industries, founded in 1945, is a worldwide group and leader in the industrial automation and robotics and new advanced composite materials sectors. We operate in the field of automation and industrial robotics under the brand names IEMCA, Giuliani, Sinteco, Vire, ZETA, held by Bucci Automations S.p.A., and in the new advanced composite materials sector with Bucci Composites S.p.A.
We are currently hiring a Customer Service Specialist, based in Cheltenham, for our subsidiary Bucci Industries UK Limited.
Your mission
You will support the local sales team by managing the full order lifecycle of bar feeders and spare parts, ensuring CRM accuracy, customer communication, coordination with HQ (Italy), and smooth logistics operations.
Key Responsibilities
Process customer orders and enter technical/commercial data into the CRM (Salesforce)
Manage communication with customers regarding order status and delivery timelines
Coordinate with HQ and suppliers to ensure timely and accurate deliveries
Support the service department
Your profile
Experience in order management, sales administration or logistics
Familiarity with CRM/ERP systems (Salesforce, SAP preferred)
Strong organizational and communication skills
Proactive, customer-focused, and team-oriented
** Valid authorization to work in the United Kingdom is required**