Overview
Netsimco, a Saalex Company is seeking a senior Help Desk Technician in Newport, RI. This role will provide support with regards to Information Technology (IT) and Information Assurance (IA)/Cybersecurity requirements and security of information systems.
Position
Position Type: Full-Time
Salary: $50k-$55k annually (depending upon experience)
Work Location: Fully onsite.
Essential Functions
* Excellent customer service, interpersonal, communication skills
* Excellent customer technical and product support
* Proficient in information technology and operations management
* Gather feedback for and implement continuous improvement
* Define test strategies including functional, non-functional, regression, automation, security, and performance testing
* Support special projects related to client support and operations related activities
* Work with development teams to improve overall processes
* Work with external vendors as required
* Attend all meetings as applicable and provide necessary feedback when prompted
* Ability to work independently on problems and projects
* Demonstrate attention to detail in planning, preparing and developing procedures, process documents and other forms of documentation.
* A general knowledge of Microsoft Office Applications
* General knowledge of computer hardware
* Install, configure, and troubleshoot operating systems; assist with the maintenance and administration of applications
* Teach clients to resolve routine/minor hardware and software problems; guide users in the development and use OS computer assisted and managed technology
* Able and willing to learn new as well as existing technologies
* Be a contributing member of a Technical Team
* Other duties as assigned or required.
* CompTIA Security+ CE required.
* 1 -3 years of Management Information Systems and Business Analytic required.
Education
HS Diploma or GED required.
Security Clearance
Must be eligible to obtain a secret clearance. Requirements to obtain a clearance include US Citizenship, security investigation, etc.
Benefits
* Health Care Plan (Medical, Dental & Vision)
* Retirement Plan (401k, IRA)
* Life Insurance (Basic, Voluntary & AD&D)
* Paid Time Off (Vacation, Sick & Public Holidays)
* Short Term & Long Term Disability
* Training & Development
* Wellness Resources
* Stock Option Plan
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