Customer Service Advisor
Location: Lowestoft
Hours: 40 per week (worked between 9:00am and 8:00pm on a rota basis, including evenings and weekends each week)
Contract: Immediate Start with Fixed Term until September 2026
Pay: £12.94 per hour
Hales Group are delighted to be working with our client, a well-established business in Lowestoft renowned for their inclusive and supportive working environment. They are seeking a highly motivated and experienced Customer Service Advisor to join their team.
Key Responsibilities
Act as the primary point of contact for customer queries via phone, email, and webchat.
Build and maintain strong, long-term relationships with customers.
Resolve issues at first contact wherever possible, or escalate to the appropriate department.
Consistently deliver exceptional service to encourage repeat business.
Follow company processes, procedures, quality standards, and legislative requirements (full training provided).
Skills & Experience
Must have strong IT skills and be confident using multiple systems.
Ability to build rapport with customers with proven customer service experience.
Confident communication skills and excellent telephone manner.
Customer-focused approach.
Previous call centre experience is advantageous but not essential.
Why Work Through Hales Group?
Our consultants are experienced, qualified, and committed to finding the right job for you. We’ve been operating in Lowestoft for many years and treat candidates as valued customers, ensuring the best possible job solutions.
Hales Group Ltd collects and retains applicant information to monitor our recruitment process, ensure compliance with Equal Opportunities policy, and share future job opportunities where appropriate. If you do not wish for us to retain your details, please contact your local branch