Role: Customer Service Specialist
Location: Hayle, Cornwall, UK
Monday - Friday 8am-4pm (no weekends)
Immediate start available
Pay: From £26,500 per year
We are looking for a motivated individual to join our team in providing exceptional service to our customers.
The role requires professionalism, initiative, multi-tasking and excellent verbal and written communication skills. Equally important are enthusiasm, a friendly manner, and the ability to work as part of a team. As the first point of contact, you will be responsible for greeting customers and handling queries in a professional and timely manner.
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Your tasks
* Providing excellent customer service to both our customers and our Business Development Managers.
* Processing orders via telephone and online management systems, coordinating deliveries and collections, ensuring accuracy and timeliness.
* Processing and managing customer accounts using customer managements systems, ensuring accurate record-keeping.
* Monitoring and managing the company's email inbox, promptly responding to enquiries and requests.
* Processing warranty and return claims whilst maintaining open communication with customers throughout the process.
* Ordering stock to maintain inventory levels.
* Building and maintaining strong relationships with customers, ensuring their needs are met and exceeded.
* Acting upon customer feedback and communicating relevant information to the appropriate departments for continuous improvement.
* Working closely with the sales team to provide additional sales support.
* Maintaining records to meet ISO and Health and Safety standards.
* Handling customer payments securely and efficiently.
* Always maintain a high level of professionalism and customer service.
* General administration that supports daily activities and duties.
Requirements
* Computer literacy with proficiency in IT systems.
* Prior experience in a customer service role is preferred.
* Excellent communication skills, both verbal and written.
* Strong organizational skills with the ability to multitask and prioritize tasks effectively.
* Proficiency in using computer systems and software, including Microsoft Office Suite and online ordering systems.
* Attention to detail and accuracy in data entry and record-keeping.
* Ability to work effectively both independently and as part of a team.
* Customer-focused mindset with a commitment to delivering exceptional service.
* Problem-solving skills and the ability to remain calm under pressure.
* Flexibility to adapt to changing priorities and business needs.
Benefits For You
* Great workplace culture
* Employment based on full-time job contract
* Casual dress code
* Free on-site parking
* Internal trainings
* Many experts you can learn from
* Open and accessible management team
COMPANY BACKGROUND
Rehasense was founded in 2010 and is now a recognised international company with a strong base in Europe and further representation in the Asia-Pacific region, Canada, and the United States. The interdisciplinary Rehasense team is made up of specialists in engineering, product design and the luxury goods industry with decades of professional experience. Rehasense specialises in innovative quality products for the rehabilitation market with focus on safety, compliance, design, and functionality. The product range includes mobility aids such as rollators, power add-ons, wheelchairs as well as care beds, transfer aids and ramps. All offered products are manufactured in accordance with QMS, which is certified based on ISO 9001 and ISO 13485 international standards and meet local regulatory requirements (e.g., MDR).