Contract Senior Project Manager - Housing Repairs (End-to-End Service Delivery)
We are working with a social housing/housing association client seeking an experienced Senior Project Manager (Repairs) to lead an end-to-end repairs service and systems improvement programme.
This role requires a repairs-focused Project Manager with a strong understanding of the housing repairs journey from first customer contact through to job completion and aftercare. While a system will be implemented (e.g. Plentific or similar), technology is not the primary driver - this role is about process, operating model, customer experience and structured change delivery.
The Role
You will join at the start of the programme to:
Stabilise the current repairs service and system
Review the end-to-end repairs journey
Define the future-state operating model
Build and manage a clear, deliverable plan of change
This is a service-to-delivery Senior Project Manager role, focused on improving both operational effectiveness and customer outcomes.
Key Responsibilities
Lead an end-to-end housing repairs service improvement and system implementation project
Review and redesign the repairs customer journey, from request logging through to completion and follow-up
Define the Repairs Operating Model, including: Clear roles and responsibilities
Colleague processes and ways of working
Customer touchpoints and engagement
Supplier and contractor integration
Manage stakeholder engagement across housing operations, repairs teams, customer services, IT and third-party suppliers
Oversee data flows and data exchange across the repairs lifecycle
Manage dependencies, risks and issues across people, process and suppliers
Own project governance, planning, RAID management and delivery reporting
Ensure customer experience remains central throughout the programme
Essential Experience
Extensive experience as a Project Manager within social housing / housing associations
Deep understanding of the end-to-end housing repairs process
Proven delivery of repairs transformation and/or repairs system projects
Experience stabilising underperforming services and defining future-state models
Strong stakeholder management across operational, technical and supplier environments
Excellent end-to-end project management capability
Nice to Have (but not essential)
Experience with Plentific or other housing repairs platforms
Background in repairs service redesign or customer experience improvement
Contract Details
Contract: 3 months initial (high likelihood of extension)
Start: ASAP
Location: Mostly remote, with occasional travel to London or the North of England
Rate: c. £500-£550 per day, outside IR35 (dependent on experience)
To progress matters please send your CV to Laura Ramm
Services Advertised are those of an Employment Business.
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