2nd / 3rd Line Support
Manchester
Up to £36,000 Permanent 35 hours per week
An established education-focused organisation is seeking a 2nd / 3rd Line Support to lead infrastructure, network strategy, and IT service operations.
This is a hands-on team leader role, combining 2nd / 3rd Line support and team management responsibility.
Key Responsibilities
* Own and develop network and infrastructure strategy (LAN/WAN, switching, firewalls, Wi-Fi)
* Manage and optimise Microsoft 365, Azure AD, and on-prem / hybrid environments
* Oversee servers, virtualisation (e.g. Hyper-V/VMware), backup and disaster recovery
* Provide and escalate 2nd / 3rd Line support across hardware, software, and network issues
* Lead, mentor, and performance manage IT Service Desk Analysts
* Ensure security, patching, compliance, and best practice standards
* Drive continuous improvement and infrastructure resilience
Experience Needed
* Background in network and systems infrastructure management
* Proven experience delivering 2nd / 3rd Line support
* Knowledge of Microsoft stack (M365, Azure AD, Windows Server)
* Experience with virtualisation, backup solutions, and endpoint management
* Confident leading and developing IT teams
* Full UK driving licence and access to own vehicle
Package
* Up to £36,000
* 30 days holiday + Bank Holidays
* Christmas office closure
* Local Government Pension Scheme
* Free onsite parking
Enhanced DBS and references required.
Please get in touch as soon as possible as we have interview slots for next week!