Head of Retail Franchise Operations - Full Time - Birmingham
Salary: £60000 — Shift hours: Full Time
Levy creates legendary food and hospitality experiences at some of the UK’s most iconic venues. We’re looking for a Head of Retail Franchise Operations to drive excellence and growth across franchise retail outlets in this exciting long-term partnership with venues including NEC Birmingham, ICC, Vox, Utilita Arena Birmingham, bp pulse LIVE, and regional partner venues.
We’re on a mission to elevate the food & beverage experience across NEC, ICC, Vox, Utilita Arena Birmingham, bp pulse LIVE, and regional partner venues. As part of our long-term partnership, we’re hiring a Head of Retail Franchise Operations to lead our franchise retail outlets to operational excellence, financial success, and unrivalled guest experiences.
What You’ll Do
* Own full P&L responsibility for all branded retail units across NEC venues.
* Drive profitability through labour, margin, stock & waste management, and pricing.
* Manage key franchise partner relationships, ensuring brand compliance and delivering through audits and training.
* Lead, inspire, and grow a high-performing, multi-brand management team.
* Champion outstanding guest experiences aligned with each franchise’s identity and Levy’s core values.
* Collaborate closely with NEC stakeholders, franchise teams, and Levy leadership to deliver seamless operations at scale.
What We’re Looking For
* Proven operational leadership managing multi-site franchise retail or QSR with P&L accountability.
* Strong commercial acumen, skilled in driving profitability and managing budgets.
* Experience managing franchise relationships, brand compliance, and audits.
* A natural leader who builds engaged, high-performing teams while embedding brand and Levy culture.
* Confident communicator, comfortable influencing senior leaders and partners.
* Data-driven decision-maker with strong operational and compliance knowledge.
What you’ll get in return
* Competitive salary with bonus & company benefits
* 27 days holiday + bank holidays
* Company pension scheme
* Healthcare benefits including dental, optical, therapy treatments & free annual healthcare checks
* Exclusive Benefits & Wellbeing site with discounts and memberships
* Holiday purchase scheme
* Ongoing training & development through career pathway programmes
* Professional subscriptions paid
* Financial wellbeing programme and preferred rates on salary finance products
* Employee Assistance Programme
* Competitive and supportive family benefits including additional leave after maternity return and child’s first birthday
Why Levy?
* Work with a globally recognised industry leader at iconic venues across sport, entertainment, and events.
* Join a team committed to sustainability, wellbeing, diversity, and inclusion, and paying the Real Living Wage.
* Play a pivotal role in a major venue partnership that’s transforming the guest experience in Birmingham and beyond.
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