This role will support the day‑to‑day smooth running of the department through maintaining office systems, including the development and upkeep of paper and electronic filing systems to ensure the safe transfer and storage of information and efficient management of the Endoscopy waiting lists.
You will be required to add Endoscopy patients to the waiting list on Cerner, EMS, and Casper, providing breach date information to the team while working closely with speciality managers, pathway navigators, and Endoscopy waiting list coordinators.
The post holder will be responsible for answering calls, addressing relevant queries, and checking the endoscopy phone answering machines for messages. This role also involves supporting reception with front‑of‑house duties and preparing endoscopy list administration paperwork.
Qualifications
* Ability to work under pressure and meet deadlines.
* Pro‑active and positive approach to problem‑solving and change.
* Good organisational skills, time management, and prioritisation of workload.
* Ability to work independently and as part of a team.
* Effective communication at all levels, with strong interpersonal skills.
* Logical and lateral thinking to resolve a range of service issues and ensure action.
* Methodical approach to work with excellent attention to detail.
Key relationships will include Endoscopy waiting list coordinators, Endoscopy Booking Office Manager, Gastroenterology administrators, Endoscopy Reception, Rota Manager, receptionists, Telephone Assessment Service (TAS), Bowel Cancer Screening Programme (BCSP) team members, patients and relatives, consultants, nurse endoscopists, staff nurses, charge nurses, other administrative and clerical staff, porters, decontamination staff, service managers, and deputy service managers.
Cross‑site working with the primary site at Hemel Hempstead Hospital. Working hours: Monday – Friday, 9 AM – 5 PM.
The advert closes on Monday 6 Apr 2026.
If you have a disability or long‑term health condition and require support or guidance, please contact westherts.recruitment@nhs.net. If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving, please tick "Member of the Armed Forces Community" on the application form.
We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment. If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
#J-18808-Ljbffr