The Role: We have an opening for a Support Engineer to join the Executive Support team which provides end to end support service to the most senior & influential Directors & Executives within the organisation. The aim is to provide a high level of support with a high percentage of ‘calls’ resolved within the tight SLAs. Project work will also be undertaken by the team. Responsibilities: * Providing responsive technical support. * Escalate problems where necessary to third parties both internal and external. * Respond to phone and face to face incidents reported to the team. * Capture all workload activity via Remedy toolset * Plan and implement approved desk moves and changes. * Maintain adherence to IT Security practices, directives and recommendation. * Prioritise workload & use initiative in a fast paced environment. * Cross team liaison both internally & externally with vendors / suppliers nationally and internationally to ensure executive incidents & requests are handled with priority and the customer is constantly updated as to progress. * Compiling technical road maps for future innovation & business integration. * Answer executive helpline between 08:00 -18:30 (dependent on shift) and be available to take part in an out of hours shift rota for evenings and weekends. Skills: * Proven background in providing executive IT Support. * Must possess an eye for detail and a proactive, innovative & flexible mind-set. * Able of facilitating any technological requests with a keen interest and deep knowledge in the tech industry. * Able to add real value both to the business as a trusted advisor and prominent ambassador