The Role
Working within the Credit Management Department, Credit Controllers are responsible for outbound and inbound customer contact to facilitate payment of outstanding arrears and identifying queries at an early stage. They are responsible for the collection of aged debt, focusing on debt aged 60+ days and the resolution of complex issues leading to the collection of cash. Emphasis will also be on reducing debt in its early stages to avoid debt residues forming.
Credit Controllers are required to be assertive but polite, with sound communication and listening skills. They should also be accomplished negotiators and able to stand firmly behind their own decisions. They are organized and able to prioritize their workload. They should be comfortable in the interrogation of ledgers, including complex credit and debits. Experience with Microsoft packages such as Outlook, Word, Excel is preferable.
Roles and Responsibilities:
1. Ensuring productivity levels meet department requirements.
2. Maintaining professional contact quality at PHS standards.
3. Meeting targets/KPI’s each accounting period.
4. Updating accurate records of communication.
5. Identifying and acting on urgent requests promptly.
6. Managing ledgers with debts at the Termination stage to collect debt and avoid account termination.
7. Maintaining the Company’s Suspension and Termination cycle, liaising with division heads, and ensuring scheduled tasks are completed on time.
8. Responding to customer emails professionally and promptly.
9. Sharing knowledge and participating in team meetings.
10. Performing any other reasonable duties within the Credit Management function.
11. Recommending suspension of service when appropriate.
12. Escalating accounts to management for legal action consideration.
In return for your commitment and expertise:
* A competitive salary.
* No weekend or evening work – great hours Monday to Friday (36.25 hours a week).
* Opportunities for career development at Head Office.
* Training opportunities, including accredited ILM training.
* Apprenticeship opportunities after probation.
* 23 days holiday, increasing with service, plus bank holidays (total 31 days).
* Buy/Sell holiday scheme.
* Employee discounts with major retailers via phsPerks.com.
* Free onsite parking.
* Additional benefits like parental leave, wellbeing helpline, cycle to work, pension, life assurance, and more.
If you’re seeking a career in Credit Management with a successful company and have excellent communication skills, we want to hear from you! Apply now.
About phs:
phs Group was founded in 1963 and is the leading provider of Hygiene Services in the UK, Spain, and Ireland. We serve over 120,000 customers across 300,000 locations, reflecting our 62 years in business.
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