A leading global convenience retailer in Blackburn is seeking a Senior IT Service Desk Analyst to provide high-quality technical support across its operations in the UK and Europe. The role involves advanced troubleshooting, mentoring junior analysts, and contributing to service improvement. Ideal candidates will have extensive experience in technical support, a strong grasp of Windows OS, and ITSM tools like ServiceNow. This full-time office-based position offers a salary between £28,000 to £32,000, along with various perks and opportunities for career progression. #J-18808-Ljbffr