Overview
Davies are looking to recruit an experienced part-time Customer Service Advisor to join our growing Property team in Preston.
At Davies, we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.
Hours: Part-Time 17 hours per week, Saturday & Sunday
Shift times: 08:00 - 16:30, 09:00 - 17:30 and 10:00 - 18:30
Location: Preston
Successful candidates must be able to commit to Monday - Friday evening training for the first two weeks.
Responsibilities
* Respond to inbound calls from home emergency insurance customers
* Work to targets and KPI’s in a friendly and professional call centre environment
* Support the customer through the journey of their claim from initial notification to resolution
* Responsible for validating the policyholder, diagnosing the issue and deploying the appropriate trade contractor, keeping the customer informed throughout
* Take excess policy payments, arrange boiler services and negotiate with contractors
* Opportunity to multi skill across many insurance product lines.
Qualifications
* Experience in a ‘First Notification of Loss’ (FNOL) for an Insurer or Claims Handler is an advantage
* Previous contact centre experience is an asset but is not essential
* Excellent telephone manner with strong customer service skills and the ability to think on your feet
* Demonstrate strong attention to detail in all tasks
* Self-motivated and engaged
* Positive and self-confident approach when dealing with customers, manage calls professionally and tactfully to achieve the best outcomes
* Ability to use ‘soft skills’ such as empathy, tact, assertiveness and diplomacy demonstrating understanding that our customer could be distraught and concerned following an incident
* PC literate with excellent administrative skills
Benefits
* Career & Purpose — Davies Innovation Lab; Leadership training programme; Funding for professional qualifications; Thrive at Davies; learning opportunities
* Environmental & Social — The Davies Foundation; Local charity funding; Pennies To Heaven; Employee Resource Groups; Employee volunteering programme
* Financial Health — Pension, 5% employee and 5% employer contribution; My Choices at Davies provides discounts and Financial wellbeing hub; Life assurance: x4; Refer a Friend; Cycle to Work Scheme; Lease car salary sacrifice; Davies Incentive Plan; Enhanced maternity, paternity and adoption pay
* Mental, Physical & Emotional Wellbeing — Wellbeing centre; discounts; EAP 24/7 confidential helpline; 25 days holiday (26 after 5 years, 27 after 10); Flexible working; Dress for your day; Inclusive employment policies; Flexible benefits including holiday purchase plan and healthcare plans
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