Job Title: Claims Triage Investigator
Location: Bexhill/Hybrid
Welcome to Hastings Direct
We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.
Role overview
We are looking for driven individuals to join our Investigation team as a Claims Triage Investigator. This is an exciting opportunity to join our dynamic fraud team and grow your career!
You’ll be handling and reviewing results from anti-fraud controls within the team, as well as investigating and validating claims through thorough investigation. You’ll be gathering intelligence from claimants, companies, representatives and claims to provide background information for the wider Claims Fraud departments.
Job details – you’ll need to have demonstrable experience in:
1. Investigating and analysing cases flagged by our fraud database and other software/intelligence gathering systems and assisting with the maintenance/build of rules and alerts that help us to identify and action fraudulent claims and trends
2. Assisting with the production of monthly anti-fraud related reporting and ad-hoc analysis and composing detailed desktop intelligence reports on behalf of the claims fraud teams
3. Working and liaising with other departments and business areas to investigate specific claims as part of our anti-fraud processes
4. Monitoring and analysing current trends and patterns relating to fraudulent activity, reporting any changes
5. Detailed investigations on claimants, claims, companies and representatives using open source and bespoke intelligence gathering systems
6. Creating and maintaining documented procedures relating to anti-fraud processes within the department and how they interlink with other areas and the overall business
Essential skills/experience:
7. Strong proven investigation skills such as law/law enforcement or an existing career within fraud
8. A methodical approach to investigation with the ability to identify potential risks and trends from various sources of information
9. Confidence in decision making, being accountable for the situation and able to communicate this effectively, both verbally and in writing
The interview process:
Our interview process involves the below:
10. Recruiter Screening
11. Interview with Hiring Leader
As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – for more information on the Disability Confident Scheme (DCS), please visit our inclusive business page on our careers website. For this position, we’re regrettably unable to accept applications through the DCS due to the extremely high volumes of applications we receive. However, you’ll of course have fair access to support and adjustments throughout your recruitment journey.
Benefits: In addition to a competitive salary you will also receive…
Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
There's more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….
Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Job posting end date: