Overview
Are you someone who likes solving problems? You may have transferrable skills for a Customer Service Home Connections role with EE. Join our Home Connections Team in Blackburn. You’ll be talking to customers over the phone, guiding them through getting their products and services connected, and helping with initial queries around in-home setup or their first bill. No specific experience is required; if you’re naturally helpful, calm, and can build relationships, we can train you on the rest. This opportunity offers flexibility to support your success, including scheduling breaks and occasional home working where possible.
What’s in it for you?
* Starting salary of £26,968.00
* Discounts on EE & BT products for you and your family
* Online GP access 24/7 for you and your immediate family, fully funded by us
* Market-leading paid carer’s leave (up to 2 weeks) for carers
* Equalised family leave (maternity, paternity, adoption) with up to 18 weeks full pay and 8 weeks half pay in the first year
* Support for carving your own career path with training and development
* Volunteering days to give back to your local community
* Optional Private Healthcare and Dental cover
Responsibilities
* Interact with customers by phone to assist with joining, setup, and initial inquiries
* Guide customers through the process of connecting products and services
* Address initial questions around in-home setup and first bill
* Schedule breaks and manage time flexibly to support personal commitments
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Telecommunications
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