Job Description
We are currently recruiting a talented and results driven Customer Relationship Specialist to join our busy team.
This role is ideal for someone with sales ability and strong relationship building skills who wants to develop their career within a dynamic and fast-paced environment.
The successful candidate will be responsible for the retention, growth, reactivation and development of a portfolio of customers across a given region.
* Develop profitable sales growth across existing customer base by:
* Building sound understanding of customer needs and preferences
* Understanding competitor activity and market trends
* Proactively managing customer relationships and reducing churn
* Growing share of wallet and building a pipeline across product categories
* Up-to-date knowledge of products and services
* Identifying new business opportunities and working collaboratively with colleagues to convert and onboard them
* Utilising data and insight in order to develop proactive approach to reactivation of lapsed customers
* Managing risk within the customer base, including lost sales and credit exposure
* Developing account plans and contact strategy in order to maximise customer contact and foster robust customer relationships that grow profitable sales
Key Responsibilities:
* Developing account plans to meet customer needs
* Fostering long-term customer relationships
* Identifying and pursuing new business opportunities
* Managing customer complaints and issues
* Collaborating with colleagues to achieve sales targets
Required Skills and Qualifications:
* Previous experience in a sales or telesales environment
* Results Oriented, successfully delivering against targets in a competitive marketplace
* Excellent communication and interpersonal skills
* Ability to work under pressure and manage multiple priorities
* Confident user of Microsoft Office applications
Benefits:
* A competitive salary package
* Huge discounts on food and award-winning products
* Generous holiday allowance and option to purchase more
* Recognition awards and incentives
* Pension scheme
* Career development opportunities
About Us:
We are a leading foodservice business with a world of possibility. Join us and you'll have the chance to develop your career in a dynamic and fast-paced environment.