Job Title: Support Officer
Starting Salary: £25,583 progressing to £28,142 per annum (pro rata for part time)
Hours: 22.2 over 3 days
Location: Stevenage – Hybrid
Contract Type: Fixed Term Contract – 31st March 2029
Directorate: Growth & Environment
About The Team
Step2Skills is part of Hertfordshire County Council and supports adults in Hertfordshire with learning and employment opportunities. The team provides clear, accessible pathways to learning, training and employment, helping individuals overcome barriers such as low skills, disabilities and mental health conditions.
About The Role
As a Support Officer you will be the first point of contact for the service, answering skills and employment support enquiries, completing initial meetings with applicants for supported employment programmes, and conducting pathway conversations to support their learning and employment journey. You will also signpost to other organisations where necessary.
About You
* Demonstrated ability to accurately log and track calls, actions and tasks using relevant systems and tools.
* Experience of planning, managing and prioritising own workload, including a caseload of learners and participants.
* Strong verbal and written communication skills, with active listening to understand.
* Experience working in an environment where eligibility and suitability for a service must be ascertained and followed.
* Ability to adapt to changing or new processes.
* Experience in signposting or multi‑agency working to support positive outcomes.
* Willingness to share best practice with the team and commitment to continued professional development.
* Good IT skills – use of Client Record Management Systems and Microsoft Office.
* Current knowledge and understanding of providing information, advice and guidance to adults, preferably in relation to education, training and employment.
* Hold or be working towards a Level 2 Information, Advice and Guidance qualification.
Additional Information
* Disability Confident employer – guaranteed interview for applicants with a disability whose application meets the minimum criteria for the post.
* Disclosure & Barring Service (DBS) check required.
* Driving required – ability to drive and/or travel around Hertfordshire using own or company transport.
* English fluency – ability to converse at ease with members of the public and provide advice in accurate spoken English.
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