Job Description
This hybrid role offers a great balance of home and office working, with at least three days a week spent in your local office. You'll work a rotating four-week shift pattern, including early shifts (08:00–16:30/17:00), late shifts (11:30–20:00), and one week of three 12-hour shifts (Friday to Sunday) followed by four days off.
As the UK’s largest fibre-only network and its only proven wholesale challenger, we’re setting new standards for digital infrastructure.
Our network is designed from scratch for the internet—greener, more reliable, and future-ready. Our products lead the market on speed, value, and service, helping businesses innovate, communities thrive, and supporting economic growth both locally and nationally.
What does this mean for you? The opportunity to improve internet connections and daily life for many people!
Joining us as a Technical Service Technician (12-month FTC)
As a Technical Service Technician, you’ll provide exceptional customer support by troubleshooting and resolving network issues. Using logical thinking, you’ll diagnose faults efficiently to minimize disruption. You’ll also monitor our network management system proactively to prevent incidents, collaborating with the Service Desk and NOC teams.
You’ll earn a salary of circa £27,000 per annum, plus a 7.5% shift allowance, performance bonus, and benefits supporting your wellbeing.
Your key responsibilities include:
* Responding to customer calls, diagnosing faults, and providing resolutions
* Monitoring the network system to detect and prevent issues
* Escalating complex faults to appropriate teams
* Working within SLAs to maintain service excellence
* Collaborating with Service Desk and NOC teams
What you’ll bring to the role
You should have a strong technical background with excellent troubleshooting skills and:
* Solid technical support experience
* Knowledge of WAN technologies
* Experience diagnosing and resolving customer network issues
* Understanding of Internet Services (DSL, Ethernet, Firewalls, GPON, routing protocols)
* Network administration experience
Diversity, Inclusion & Belonging
We’re recognized as a Times Top 50 Employer for Gender Equality, endorsed by WORK180, and a partner of Diversifying. We’re committed to the Armed Forces Covenant and Disability Confident initiatives. We promote a culture where everyone’s voice is heard and where all feel a sense of belonging. Learn more about The CityFibre Way.
What you can expect from us
We support your growth and wellbeing with tools, a comprehensive benefits package—including 25 days’ leave, birthday and charity days off, private medical insurance, and family-friendly policies.
Additional Information
We celebrate diversity and are committed to equal opportunity in our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. For support or adjustments during the application, contact us at [emailprotected].
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