Description At APL Logistics, we focus on connecting supply chains across Automotive, Consumer, Industrial, and Retail sectors, globally. Join us and discover how our business within this industry is dependent on our network of passionate colleagues, clients, and partners. Together, we inspire business, drive trade, and make life run more smoothly for everyone – including you. What’s our secret? Never thinking in terms of ‘I’ and ‘You’. Inclusive, welcoming, and supportive: we work as one. And as one, we deliver. Right now, we’re looking for a new colleague to join our Program Management Team in the position of Advisor, Program Management. Responsibilities Main Responsibilities: Support and manage the development of projects, which will enable APLL to raise the efficiency of its services delivered to Key Accounts and Costumer Service. Being primary customer contact for any daily process related question, problem, or support Establish/ ensure excellent customer care: e.g. continuous improvement of internal processes and reporting these to respective process owner Owning the Monitoring of regular KPI calls across origin and destination team to drive continuously service improvement and archive excellent results. Support training relevant APLL internal teams in customer specific processes as per LP where needed Supporting Key Account Manager (KAM) in identifying opportunities for process improvement and sales opportunities Managing Forecasting and carrier Allocation management in close cooperation with product teams, origin teams and customer. Qualifications What we're looking for: Minimum 5 years of experience in logistics and international supply chain Fluency in English is a must-have and German would be a plus Strong analytical skills Ability to translate data into a story and solution Previous experience in leading projects Customer Centric attitude and mindset Strong understanding of IT and supply chain data structures Excellent listening and communication skills. Capable of articulating issues and proposed solutions with both internal and external customers. We offer you: 13th salary Participation in our global Cash Bonus Plan Employer funded public transport ticket (HVV ProfiTicket) or transportation allowance Company pensions scheme (bAV) Flexible working times & a hybrid work model Regular trainings and excellent development opportunities within APL Logistics globally Working in an open team with a supportive working atmosphere Office location in the center of Hamburg (Altstadt)