Lifeworks / MoDVA Team Coordinator Location: Aylesford, Kent (with occasional travel) About the Role An opportunity has arisen for a highly organised and detail-oriented professional to join our Employment Solutions team as a Lifeworks / MoDVA Team Coordinator. This role is integral to the effective delivery of the Lifeworks Programme and the MOD Vocational Assessment (MODVA) contract, supporting veterans and beneficiaries in accessing employment pathways and wider support services. The post holder will provide essential administrative coordination, financial support, and front-line engagement, ensuring the smooth and compliant operation of both programmes. Working within a fast-paced, multi-disciplinary team, the successful candidate will act as a key point of contact, delivering a high standard of service while maintaining accurate records, supporting reporting requirements, and contributing to continuous service improvement. Key Responsibilities Provide comprehensive administrative and coordination support across Lifeworks and MODVA programmes Manage financial administration, including invoicing, claims, and adherence to deadlines Maintain accurate and compliant beneficiary and programme records in line with GDPR requirements Produce reports and performance data for internal and external stakeholders Act as a key point of contact for beneficiaries, providing information, advice, and guidance Coordinate programme delivery, including vocational assessments and course preparation Deliver professional front-line support via phone, email, and other communication channels Conduct post-programme follow-up and track beneficiary progress Liaise with internal teams and external partners to ensure effective service delivery Support continuous improvement initiatives and identify efficiencies in processes Manage correspondence and contribute to the day-to-day operations of the team Essential Qualifications and Knowledge A qualification in Business Administration, Finance, Accounting, or a related discipline (e.g. Level 2/3 NVQ or equivalent) Strong understanding of administrative systems and processes, ideally within a structured or contract-led environment Knowledge of data protection principles and GDPR requirements Understanding of information, advice and guidance (IAG) principles Good awareness of the Armed Forces community and the support available to veterans and their families Essential Skills and Experience Proven experience in a similar administrative or coordination role Experience managing data, reporting, and maintaining accurate records Ability to manage a varied workload and prioritise effectively Strong IT and systems skills, including database management Excellent written and verbal communication skills Ability to work both independently and collaboratively within a team environment Personal Attributes Highly organised with exceptional attention to detail Professional, confident, and approachable in all communications Empathetic and committed to supporting veterans and beneficiaries Proactive, adaptable, and solutions-focused Resilient and able to remain calm under pressure A strong team player with a positive and flexible approach to work Our Values We are committed to delivering services in line with our core values:Integrity ¦ Motivated ¦ People First ¦ Accountable ¦ Community ¦ Teamwork