An experienced Service Advisor is required working Monday to Friday 8am to 5pm and Saturday morning 8am to Noon on a rota basis. Previous experience in the motor trade is essential for this position. Duties for the Service Advisor:- Undertake service reception activities including job quoting, vehicle bookings, diary management, customer data capture, vehicle electronic health checks, invoicing, and all other related activities Meeting and greeting customers on Service Reception Responding to customers technical queries in a manner that is easily understood Liaising with customers to report on vehicles and gain authority for any additional work that may need carrying out Ensuring all customer facing service documentation is completed accurately and in line with manufacturer guidelines and standards Assisting with local customer vehicle collection & deliveries where required Assisting and providing cover in the Parts department with parts ordering, stock management, parts sales, and invoicing Maintain effective liaison with sales and workshop teams To be successful as a Service Advisor you will need:- Have previous experience in a Service Advisor role in a franchise dealership environment Have good mechanical awareness and understanding of cars and parts Be enthusiastic, friendly, and helpful Listen effectively and communicate confidently and clearly Approach every situation with a desire to understand and deliver Be flexible and enjoy working quickly and accurately in a fast-paced team environment Be honest with high levels of integrity COG LTD are acting as an Employment Agency.