Job Introduction
As the Employee Relations Consultant, you will:
* Ensure prompt and effective case management of all employee relations matters including but not limited to disciplinaries, grievances, absence management, performance management, flexible working, TUPE and redundancies.
* Provide efficient and practical employee relations advice and support to line managers on ER cases both face to face and over the phone / via email.
* Ability to challenge line managers on their management of process and the decisions they make to ensure consistency and fairness as well as assessing risk.
* Demonstrates empathy and objectivity when supporting ER matters
* Influence line managers to take ownership and accountability for the performance and development of their team members as well as managing their conduct when it falls below the expectations.
* Design and deliver training for line managers to assist them in improving their employee relations skills and capability
* Create template letters and processes to provide guidance and structure for line managers as well as reviewing letters that managers have drafted.
* Escalate more complex cases to the Employee Relations Lead.
* Maintain up to date knowledge of employment legislation and company policy and procedure
* Keep accurate and timely information in line with GDPR
* Maintaining policy and procedure in line with best practice and Selfridges Values
* Review, update and draft HR policy and procedure, working collaboratively with the HR Leadership team.
* Work with the internal communications team to communicate all policy changes to the wider business
* Keeps self and team up to date on relevant legal changes and any impact on policy and procedure
ER data capture and analysis
* Manage and maintain the employee relations tracker, ensuring the information is up to date and accurate.
* Produce statistical information and reports using the employee relations tracker on a monthly basis for review by the business
* Track and identify trends in data to make informed decisions regarding interventions and training to reduce employee relations cases
Systems and administration
* Maintain accurate digital files of all employee relations cases, ensuring these are GDPR compliant
* Upload closed employee relations cases to HR safe on a regular basis
* Monitor and review the right to work reports on a monthly basis and take action to address issues as they arise
* Process employee relations invoices for Senior Employee Relations Lead
A bit about you:
* Prior experience of managing a high volume of Employee Relations cases
* Excellent interpersonal and communication skills, both written and verbal.
* An ability to operate at pace and manage multiple cases at any one time
* Have an empathetic and objective approach to case management
* Ability to build and maintain effective working relationships at all levels
* Excellent analytical and organisational skills, with good attention to detail
* Ability to make decisions using good judgement; pragmatic approach to problem solving
* Operate with professionalism and discretion, ensuring confidentiality
* Good general IT skills including Microsoft Excel, Word and PowerPoint
Selfridges
Salary
Competitive plus benefits
Annually
Job Reference
selfridges/TP/307538/6325
Contract Type
Permanent
Closing Date
05 October, 2025
Job Category
People
Location
Manchester, United Kingdom
18 September, 2025